Frequently Asked Questions

How should I secure my safe?

Your safe should be secured in accordance with the manufacturer’s recommendations. Typically, manufacturers require that safes be secured to a concrete base. However, if that’s not feasible due to the construction of your home, your safe should be secured to an external brick or solid wall.

If you’re unsure about the most secure location for your safe, we’re happy to help you figure it out. It’s also important to note that if you’re purchasing a safe to comply with your insurance company’s requirements, it’s best to inform them that you intend to secure your safe in compliance with the manufacturer’s recommendations. Your insurance company will likely want to note this information.

As one of our clients, we’re always happy to assist you. With over 30 years of experience, we also handle our own installations.

Can I collect my safe or gun cabinet from you?

We’d be delighted to assist you and even help you load your item into your vehicle.

It’s important to note, however, that some of our items may be bulky and heavy. Therefore, we recommend checking if your vehicle can handle the weight of your item, and if there’s sufficient access (height, width, and depth) to load and unload your item when you get home. It’s always a good idea to bring along an extra set of hands to help you with this process.

What are your delivery times?

We’re happy to confirm that our Delivery Only Service offers delivery on a day of the working week. Your delivery time slot will be between around 8am and 5:30pm. If you prefer a more specific day and time, we can provide you with a personalised quote and organise this additional service for you with no trouble at all.

If you’d like us to deliver, position, and install your safe/cabinet, it would be our pleasure to do so. Our logistics manager, Phil, or one of our team members, Rosie, Jace or Kobie will contact you to suggest a suitable day and time.

We’re proud to cover the entire UK with our own team for delivery and installation, which allows us to be as flexible as possible around your preferences for specific days and times.

To make things easier for you, we can even call you around 30 minutes before we’re due to arrive, so you don’t have to wait around all day for us. We believe it’s the little things that make a difference.

What does Cash Rating / Valuable Rating mean?

When a safe is designed by one of our reputable manufacturers, it will be designed to withstand a serious attack. Depending on how robust and difficult their safe has been during this ‘Industry Standard Attack Test’ this gives the manufacturer and safe its specific Cash/Valuable (Non-Cash Content) Rating.

Generally, the higher the Cash and Valuable Rating, the more secure and robust the safe becomes and consequently, the heavier, more secure and more expensive the safes become.

The security industry explains their Cash/Valuable Ratings in Eurogrades or Grade for short and the Valuable/Non-Cash Content Rating is 10 times the Cash Rating, eg. Cash Rating £6,000 = Valuable Rating £60,000 – Eurograde 0 /Grade 0)

We also suggest that our clients consider “future-proofing” their safe. This means that if their valuables, watches, jewellery, or non-cash items are already at the Eurograde level, it may make sense to opt for the next level up. Our experience has taught us that over time, valuables tend to increase in value, and clients may also decide to add to their watch and jewellery collections. It is important to avoid having insurance companies insist on purchasing another safe.

Having served clients for over 30 years, we would be delighted to assist you in selecting the appropriate Eurograde Safe that meets your specific requirements. It would be our pleasure to help you.